# Notifications

Comind.work's notification system keeps team members informed about important changes and updates to records within your workspace.

## How notifications work[​](#how-notifications-work "Direct link to How notifications work")

When a record is created or modified, the system sends email notifications to relevant users. The notification includes:

* The record title and a link to open it
* A summary of what changed (field updates, state changes, new comments)
* The name of the person who made the change

Notifications are sent for:

* **New records** - when a record is created in an app that has notifications enabled (including records [created via email](/user-guide/common-features/email-integration.md))
* **State changes** - when an action is fired (e.g., a task is accepted, a ticket is resolved)
* **Field updates** - when record fields are modified
* **New comments** - when someone adds a comment to a record
* **File attachments** - when files are added to a record

## Who receives notifications[​](#who-receives-notifications "Direct link to Who receives notifications")

The system determines notification recipients based on several factors:

### Automatic recipients[​](#automatic-recipients "Direct link to Automatic recipients")

* **Followers** - anyone listed in the Involved/Followers field of the record
* **Requester and responsible** - the person who created the record and the person assigned to it
* **Commenters** - people who previously commented on the record are automatically added as followers

### Default notification groups[​](#default-notification-groups "Direct link to Default notification groups")

App administrators can configure default notification groups so that specific teams are always notified when records are created or updated. For example, a Tickets app might be configured to notify all members of the "Support team" group whenever a new ticket is created.

### Adding yourself as a follower[​](#adding-yourself-as-a-follower "Direct link to Adding yourself as a follower")

To start receiving notifications for a record you are not yet following:

1. Open the record
2. Add yourself to the **Involved** or **Followers** field
3. You will receive notifications for all future changes

Posting a comment on a record also adds you as a follower automatically.

## The "do not notify followers" flag[​](#the-do-not-notify-followers-flag "Direct link to The \"do not notify followers\" flag")

When editing a record, you can check the **"Do not notify followers"** option (also called "minor change"). This suppresses email notifications for that particular save. Use this for:

* Administrative edits that do not require team attention (fixing typos, reorganizing fields)
* Bulk updates where individual notifications would be noisy
* Changes to records containing sensitive information that should not be emailed

The change is still recorded in the activity history - only the email notification is suppressed.

## Customizing your notification preferences[​](#customizing-your-notification-preferences "Direct link to Customizing your notification preferences")

You can control notifications at three levels of granularity:

### Record-level[​](#record-level "Direct link to Record-level")

Stop receiving notifications for a specific record by removing yourself from the Followers/Involved field, or by using the mute option on the record.

### App-level[​](#app-level "Direct link to App-level")

Disable notifications for an entire app. This is useful if you work in a workspace where one app generates high-volume changes that are not relevant to you.

### Workspace-level[​](#workspace-level "Direct link to Workspace-level")

Turn off all notifications from an entire workspace. This is a broad control - use it only when you do not need any updates from that workspace.

## Notification history[​](#notification-history "Direct link to Notification history")

The system maintains a log of all sent notifications. You can use this to:

* **Verify delivery** - confirm that a specific notification was sent, when, and to whom
* **Audit communication** - review the history of notifications for a record or workspace
* **Troubleshoot** - check whether a notification was sent when a colleague reports they did not receive it

## Read and unread tracking[​](#read-and-unread-tracking "Direct link to Read and unread tracking")

Records you follow are tracked for read/unread status:

* **Unread** - records that have been updated since you last viewed them appear highlighted in list views
* **Read** - once you open a record, it is marked as read
* **Unread views** - most apps include an "Unread" saved list that shows only records with new activity

## Common questions[​](#common-questions "Direct link to Common questions")

### I'm not getting notifications[​](#im-not-getting-notifications "Direct link to I'm not getting notifications")

Check the following:

1. Are you listed as a follower on the record? (Check the Involved/Followers field)
2. Have you muted notifications for the app or workspace?
3. Is the change being made with "Do not notify followers" checked?
4. Check your email spam/junk folder - notifications may be filtered by your email provider

If none of these apply, ask your workspace administrator to check the notification delivery log. See the [troubleshooting guide](/admin-guide/troubleshooting/email-and-notifications.md) for more detailed steps.

### I'm getting too many notifications[​](#im-getting-too-many-notifications "Direct link to I'm getting too many notifications")

Use the granular controls above to reduce noise:

* Remove yourself from records you no longer need to follow
* Mute specific apps that generate frequent changes
* Ask the person making bulk changes to use the "Do not notify followers" flag

## Related[​](#related "Direct link to Related")

* [Collaboration](/user-guide/common-features/collaboration.md) - following records and read/unread tracking
* [Personalization](/user-guide/common-features/personalization.md) - customize notification preferences alongside other personal settings