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Email integration

Integrate email communication directly with your Comind workflows to create records, respond to notifications, and manage attachments seamlessly.

Responding to email notifications​

Reply directly to email notifications to continue conversations within Comind:

  • Seamless integration - your email responses appear as new comments in the associated record
  • Attachment handling - any files attached to your email are automatically included in the record
  • Smart parsing - apps can analyze email content to trigger automatic actions
  • Action automation - keywords in email subject or body can trigger status changes (e.g., "reopen" task, set priority to "high")

Creating records via email​

Generate new records by sending emails to designated addresses:

  • Email-to-record - send emails to create tasks, tickets, or other record types
  • Automatic creation - emails sent to app-specific addresses automatically generate new records
  • Address configuration - find the email address in app list settings under "Advanced" section

File attachment processing​

Email attachments are automatically handled and integrated:

  • Comment attachments - files attached to notification responses are added to the comment section
  • Record attachments - files in new record emails are attached to the created record
  • File management - all attachments are stored and accessible within the Comind file system

Using custom email addresses​

Configure your own domain email addresses for professional communication:

Setup process​

  1. Get the email address - locate the email address in app list / settings / advanced / email to app
  2. Choose implementation - either use the provided email address directly or create your own and forward to it
  3. Forward configuration - set up forwarding from your custom address (e.g., helpdesk@my-domain.com) to the Comind address (cmw+....@comindwork.com)

Workspace user emails​

  • Automatic ticket creation - emails from workspace participants are automatically converted to tickets
  • Attachment inclusion - all email attachments are preserved in the created records
  • Notification responses - users can reply to notifications, and responses are added to the respective tickets
  • Smart parsing - configure the app to automatically determine ticket type, priority, and other attributes from email content

Accepting emails from external users​

Enable non-registered users to create records via email:

Configuration​

  1. Add unauthenticated user - add "Unauth User" to the necessary workspace
  2. Permission respect - emails from non-registered users are processed under this user's permissions
  3. Automatic following - the sender's email address is added as a follower of the created record
  4. Ongoing communication - external users receive notifications about record updates and can respond to continue the conversation

Benefits​

  • External collaboration - allow clients, vendors, or other external parties to create tickets
  • Seamless communication - maintain email-based workflows while keeping everything in Comind
  • Permission control - manage what external users can do through the "Unauth User" permissions
  • Audit trail - maintain complete records of all email-based interactions

Email integration bridges traditional email communication with modern workflow management, ensuring no important messages or files are lost in the transition.